"Allows you to manage customer feedback and returns in an automated and orderly fashion."

Allows users to return products in an orderly fashion

• Must request RMA number before sending items back
• Must come to your website to request RMA number
• Will be asked for the order number, which was sent to him/her with their order
• When the End-user enters the order number, the order is displayed, and 

Can then choose the items from that order that he/she is returning

• An email is sent to the Site Administrator, and

Can choose to accept or reject the request for RMA

• If SA rejects it, then a rejection letter is sent to the End-user
• If SA accepts it, then a letter with a RMA number is sent to the End-useretc.